Thank you for visiting and shopping at Downtowncart.com. Following are the terms and conditions that constitute our Shipping Policy
Shipment processing time
All orders are processed within 4-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 3-10 days.
Delivery delays can occasionally occur.
Customs, Duties, and Taxes
Downtowncart.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Downtowncart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Please allow between 7-30 days for your order to arrive. If more than 30 days have passed please email us at email@example.com to review the status of your order. Refunds will be handled through email if necessary.